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How to Deal with Verbal Aggression

Robert Agar-Hutton

Average Review Rating Average Rating 8/10 (1 Review)
Book Details

Publisher : Matador

Published : 2003

Copyright : Robert Agar-Hutton 2003

ISBN-10 : PB 1-899293-78-7
ISBN-13 : PB 978-1-899293-78-0

Publisher's Write-Up

Do you remember a time when you were made to feel uncomfortable by the way someone spoke or shouted or screamed at you? You may even remember actually being scared because of the anger and hostility aimed towards you...

The book is an interactive workbook which is easy to understand and packed full of information and methods that will help to keep you safe.

How will you benefit...
This book will act as a training aid and much much more. It helps you to understand what causes verbal aggression and encourages you to develop a personal and comprehensive method for dealing with it.

Verbal aggression can happen in the home, in the workplace, at college, indeed anywhere. You need to be ready and able to handle the situation and resolve the conflict quickly and elegantly. This book will show you how.

Workplace violence results in stress and absence due to illness and even injury. Learning how to deal with verbal aggression at work, will make you able to interact with co-workers in a way that will get you listened to and respected. Arguing is not the solution to workplace conflict, resolution based on mutual understanding is far better and can be achieved most times, if you have the ability and the will. The will has to come from you, the ability is based on the information and techniques that the book will reveal to you.

Suitable for you...
Whatever your situation be it a policeman or a politician or a painter you can benefit from this book. In the police or the military verbal aggression management is often called tactical communications. The name isn't important, what's important is developing the ability to remain safe in a conflict situation. Some people's lifestyle puts them at risk and others exist in relative safety.

Some people never worry about abuse, others deal with it on a daily basis. If you are high risk or low risk, the information in this book will help keep you safe. If you are high risk then this book will show you how to deal with verbal aggression. If you are low risk, then the book will teach you how to protect yourself from the shock of a sudden and unexpected verbal attack.

Bad language and swearing...
The book also deals with the sometimes-difficult subject of swearing. A lot of people feel very uncomfortable when they are sworn at. This book gives you effective ways to deal with this situation, explaining how you can defuse their language.

Strategies for win-win resolution...
The book is based on strategies of conflict resolution and win-win tactics, however it recognises that in the real world, sometimes things go wrong and the main concern of all the techniques is your safety.

Visit the website: where How to Deal with Verbal Aggression is also available as an ebook.

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Reader Reviews

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Review by Chrissi (310804) Rating (8/10)

Review by Chrissi
Rating 8/10
Now I’m not a great one for reading self help books, but this one appealed to me because verbal aggression is something that many of us deal with on a semi-regular basis, whether it is at work or outside work, we all know people who speak to us in ways that we do not like. That is not to say that only people that we don’t know or don’t like are ever rude to us, but it is important to consider when people get angry, and recognise the triggers. After all, sometimes a genuine apology or just listening to the problem is enough to defuse any situation, before someone becomes so distressed that they start yelling or worse.

This is a really clever little book; it utilizes little exercises to illustrate all of the points that are being made. For example, there are different causes for the expression of anger, including fear, pain and being ignored. Now that last one really applies to me, I find people pretending to be busy so that they don’t have to meet my eye, just in case I ask them to do something (shops, restaurants, even at work). I find it really rude, but at the end of the day there is no point in getting angry about it.

Robert Agar-Hutton has written a real pearl of a book, so insightful about what makes people respond the way that they do in certain situations. I really think it would be useful as part of a training scheme for anyone who has to deal with other people in any situation. It would even be useful if you recognise yourself as getting angry with other people, because it gives tips on how to handle emotions, for example, he cites the use of a personal space inside which you are protected from other people, making their behaviour not personal to you.

Now I am not saying that reading this will make you a better person, or that if everyone read this then there would be no road rage, but he does talk a lot of sense. If it reduced a bit of the stress that people feel, then it would be a better thing for all of us. After all, we all know the thing about the man yelled at by his boss who goes home and takes it out on his wife, who yells at the kids and so on, making everyone involved feel pretty crap. I don’t want to be at either end of that chain, and if you could be, I would heartily recommend this book – just work through the exercises, it could save your sanity…
Chrissi (31st August 2004)

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