Title/Author | ||
How to Deal with Verbal Aggression Robert Agar-Hutton
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Book Details | ||
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Publisher's Write-Up | ||
Do you remember a time when you were made to feel uncomfortable by the way someone spoke or shouted or screamed at you? You may even remember actually being scared because of the anger and hostility aimed towards you... The book is an interactive workbook which is easy to understand and packed full of information and methods that will help to keep you safe.
How will you benefit... Verbal aggression can happen in the home, in the workplace, at college, indeed anywhere. You need to be ready and able to handle the situation and resolve the conflict quickly and elegantly. This book will show you how. Workplace violence results in stress and absence due to illness and even injury. Learning how to deal with verbal aggression at work, will make you able to interact with co-workers in a way that will get you listened to and respected. Arguing is not the solution to workplace conflict, resolution based on mutual understanding is far better and can be achieved most times, if you have the ability and the will. The will has to come from you, the ability is based on the information and techniques that the book will reveal to you. Suitable
for you... Some people never worry about abuse, others deal with it on a daily basis. If you are high risk or low risk, the information in this book will help keep you safe. If you are high risk then this book will show you how to deal with verbal aggression. If you are low risk, then the book will teach you how to protect yourself from the shock of a sudden and unexpected verbal attack.
Bad language and swearing...
Strategies for win-win resolution... Visit the website: http://www.verbalaggression.com/ where How to Deal with Verbal Aggression is also available as an ebook. |
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Reader Reviews | |
Review by Chrissi (310804) Rating (8/10) Review
by Chrissi This is a really clever little book; it utilizes little exercises to illustrate all of the points that are being made. For example, there are different causes for the expression of anger, including fear, pain and being ignored. Now that last one really applies to me, I find people pretending to be busy so that they don’t have to meet my eye, just in case I ask them to do something (shops, restaurants, even at work). I find it really rude, but at the end of the day there is no point in getting angry about it. Robert Agar-Hutton has written a real pearl of a book, so insightful about what makes people respond the way that they do in certain situations. I really think it would be useful as part of a training scheme for anyone who has to deal with other people in any situation. It would even be useful if you recognise yourself as getting angry with other people, because it gives tips on how to handle emotions, for example, he cites the use of a personal space inside which you are protected from other people, making their behaviour not personal to you.
Now I am not saying that reading this will make you a better person,
or that if everyone read this then there would be no road rage,
but he does talk a lot of sense. If it reduced a bit of the stress
that people feel, then it would be a better thing for all of us.
After all, we all know the thing about the man yelled at by his
boss who goes home and takes it out on his wife, who yells at
the kids and so on, making everyone involved feel pretty crap.
I don’t want to be at either end of that chain, and if you
could be, I would heartily recommend this book – just work
through the exercises, it could save your sanity… |
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